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Bonus Received and Winnings Secured, but Withdrawal Requires $100 Deposit – Awaiting Feedback

I recently signed up on Rollerum.com and received a bonus to play. I tried my luck and won a decent amount, which was exciting. However, when I attempted to withdraw my winnings, I was informed that I need to deposit a minimum of $100 into my account to proceed with the withdrawal.

I am currently waiting for further updates or responses from the platform regarding this requirement. If anyone has had a similar experience or advice, please share your thoughts. I’d appreciate any insights!

Dear walidwalid,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’ve encountered.

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant deposits, especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount, such as €100, in exchange for promised payouts of tens of thousands of dollars. Unfortunately, once the deposit is made, these casinos typically cease communication, leaving players without their money or winnings.

I strongly advise you not to deposit any funds to this casino and to remain cautious moving forward.

Therefore, let me ask you the following questions:

• Have you made the requested deposit of €100 to the casino?
• Could you please provide more details about the bonus you activated and played with? Was it a free bonus?

Your answers will help us better understand your situation and determine the next steps. Thank you in advance for your cooperation.

Best regards

Veronika

No I did not perform, this site claims to be licensed by Curacao.

I will file a lawsuit against him if I do not get the money, and I am waiting for the evaluations before I deposit

Our specialists from the Data Department reviewed this casino just a few days ago, and the review will be published soon. For now, I can share that this casino falsely claims to operate under gambling licenses from Curacao and the UKGC. 

Thank you very much, walidwalid, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello walidwalid,

I'm Michal, and I have taken over your complaint. I have examined your situation, and it closely resembles several other cases we have encountered from different players experiencing similar challenges. As my colleague Veronica has already pointed out, I also strongly recommend against making any deposits at this casino, as there is a very high risk that it may result in a loss of your funds. The casino’s demand for the quite high deposit raises concerns, as it deviates from the standard practices typically seen in reputable casinos. I completely understand your excitement about the prospect of such significant winnings, and I empathise with how this situation may feel. While the deposit might not seem like an issue if you were assured of receiving your winnings, however, we have encountered similar instances where newer casinos, lacking a solid track record of successful payouts and with very questionable licensing (in this case all suggest that the advertised licenses are Fake), have regrettably proven to be fraudulent. I will contact the casino to see if I can help.

We would like to invite Rollerum Casino to join the conversation.

Dear Rollerum Casino,

I kindly request your assistance in clarifying the reasoning behind your requirement for a €100 deposit to release the player’s winnings. Generally, the Know Your Customer (KYC) process entails the submission of identification documents and proof of residence. While a verification deposit is sometimes necessary for payment method confirmation, these amounts typically range between €10 to €30. Your request for a substantially higher deposit appears to deviate from common industry practices and raises questions about its validity.

I look forward to your explanation.

If there are additional circumstances influencing this decision that cannot be shared publicly, I would appreciate it if you could provide further details by reaching out to me directly at michal.k@casino.guru