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i can not talk to anyone and know one is ever on line

Dear Colin,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. 

If you have more information that would help our case, please forward it to me. We will need more details and information, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.

Best regards,

Petronela

I got to talk to someone today and this is what they said i need to open a Bitcoin to with draw as it takes to long the other way but when I open one that I did not want to do as don’t know how to do it it still says I can not withdraw

Thank you Colin for your quick reply. We will try to contact the casino and help you to withdraw your winnings, but, before we do that, could you please confirm that you have opened the Bitcoin account already? Thank you.

Yes I have opened one and when I put the email in on there sight it’s will not take it cheers

Thank you very much Colin for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Colin,

A Bitcoin address, or simply address, is an identifier of 26-35 alphanumeric characters, beginning with the number 1, 3 or bc1 that represents a possible destination for a bitcoin payment. 

To withdraw money to your Bitcoin wallet, you need to put in the Bitcoin address field not your e-mail address, but the address of your Bitcoin Wallet.

Let me know if this information was helpful.

Is there a different way to do it as I don’t know how it all works

Hello Colin,

You can find your Bitcoin Cash (BCH) or Bitcoin (BTC) address for receiving payments into your Bitcoin.com wallet by tapping "Receive on the bottom toolbar of your wallet. Your address will be the long string of numbers and letters directly below the QR code for that address.

Please, let me know if this information was helpful.

Dear Colin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.