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I have made 3 withdrawals: 2 on 03/28 and one on 03/29. I sent my ID documents to their email without being asked. I have been trying to collect my withdrawals every day by contacting their customer service, but they keep giving me the same runaround...saying it's 1-3 business days. It's been a week. I will proceed with legal actions if my money is not deposited immediately.

Έχω ζητήσει 3 αναλήψεις..2 στις 28/03 και μια στις 29/03.εστειλα στο email τα χαρτιά ταυτοποίησης χωρίς να μου τα ζητήσουν.καθε μέρα προσπαθώ να πάρω τις αναλήψεις μου μιλώντας με την εξυπηρέτηση πελατών τους αλλά λένε τα ίδια και με κοροϊδεύουν....1-3 εργάσιμες λέει.περιμενω μια βδομάδα.θα προβώ σε νομικές ενέργειες αν δεν κατατεθούν τα χρήματα μου άμεσα.

Dear Vivi44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

what do you say now This only happens to you. It should be noted that the withdrawals take days. I read very well, 1-3 business days, madam. I want my money, do you understand this? I authenticated your email without even needing you. I wanted to be correct.

Τι λέτε τώρα? Μόνο σε σας γίνεται αυτό.να το αναγράφεται ότι οι αναλήψεις κάνουν μέρες.εγω διάβασα πολύ καλά 1-3εργασιμες κυρία μου.θελω τα χρήματα μου το κατανοείτε αυτό? Έκανα ταυτοποίηση στο email σας χωρίς καν να χρειάζεται από εσάς.ηθελα να είμαι σωστή.

Thank you for your reply, Vivi44. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I am disappointed....really..I have no words....we are not finding a solution anywhere....there is a solution...I will talk to you again...I will wait until Monday...then I will see how i'll take what i have to....shame really...this is called mockery and borders on abuse...sorry...

Έχω απογοητευτεί.... πραγματικά..δεν έχω λόγια....δεν βρίσκουμε λύση πουθενά....μια λύση υπάρχει...θα μιλήσω ξανά μαζί σας ...εγώ περιμένω μέχρι την Δευτέρα...μετά θα δω πως θα πάρω αυτά που πρέπει....ντροπή πραγματικά...αυτό λέγεται κοροϊδία και αγγίζει τα όρια της κατάχρησης... λυπάμαι...

The money has finally been credited. I am updating to close the issue. However, I am very disappointed. Good afternoon.

Τα Χρήματα επιτέλους πιστώθηκαν.ενημερωνω για να κλείσει το θέμα.ομως είμαι πολύ απογοητευμένη.καλο απόγευμα.

Dear Vivi44,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru