Thank you for sharing your feedback. We are truly sorry to hear about your experience and would like to address your concerns.

Regarding your deposit issue, we understand how frustrating this situation must have been for you. Our records indicate that your deposit was indeed in ETH rather than USDC, and unfortunately, it fell short of our minimum deposit requirement of 0.01 ETH. As communicated by our customer service team, deposits below the minimum amount cannot be credited to your account. We apologize for any inconvenience this may have caused and for any misunderstanding that occurred during your interactions with our support team.

Concerning the free spins, we value all our users and strive to provide a fair gaming experience. Our promotions and tasks offer numerous opportunities to earn free spins, and we see that you successfully participated in several of them. Free spins were credited and used.

Regarding the withdrawal, it might take several hours according to the amount of the winnings.

And yes, we are open and social with our user with telegram community, website chat and heaving public comments and be transparent is our number 1 priority. All the inquiries are answered immediately and resolved as soon as possible.

We are continuously working to improve our service and your feedback is crucial in helping us identify areas for improvement. If you have any further questions or need assistance, please do not hesitate to reach out to us directly at support@airbet.io We hope to have the opportunity to provide you with a better experience in the future.

Sincerely,
Airbet Team