We're sorry to hear about your experience, Vitorafael. We understand the frustration when withdrawal processes don't go as smoothly as expected. While we aim to maintain high standards, we acknowledge that document verification can sometimes be a cumbersome process.

We're constantly working to streamline our verification procedures to ensure a smoother experience for our players. If you encounter any difficulties or have concerns about the withdrawal process, please don't hesitate to reach out to our support team for assistance. We're here to help resolve any issues you may encounter.

Your feedback is essential in helping us improve our services, and we appreciate you sharing your experience with us.