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Hello,

I have been waiting for my payout for 6 days and I still have not received it. Support claims that it takes a MAXIMUM of 3 days but it's now been 7 days, and the support keeps making excuses saying that I still receive my money and that I need to be patient. This simply can't be happening. Casinoguru rates the casino 9.7/10, yet it takes 6 days for a payout. They're provoking me to cancel and gamble away my money. I almost see this as fraud.

I want my payout NOW!!

Hallo,

Ich warte seit 6 Tagen auf meine Auszahlung und habe sie immer noch nicht erhalten. Support sagt es dauert MAXIMAL 3 tage es sind nun 7 Tage und immer sagt der support ausreden das ich mein geld immer noch bekomme und das ich geduldig sein soll. Das kann nicht sein. Casinoguru gibt dem casino 9.7/10 aber es dauert 6 tage für eine Auszahlung sie provozieren das ich es abbreche und mein geld verspiele. Ich sehe das fast schon als betrug an.

ich will meine auszahlung JETZT!!

Dear Knacki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello,

I can't even verify my account yet because it's not "necessary".

I bet before I even get my money I have to verify myself even for that it takes them over 7 DAYS TO EVEN TELL ME. No answer so far. NOTHING

Supporr said that it was the finance team's turn to send my payout then 4-5 hours later there was a delay for no reason. Absolute fraud!!!!

Hallo,

ich kann mein Konto bisher nicht mal verifizieren da es nicht "notwendig" ist

ich wette bevor ich überhaupt mein Geld bekomme muss ich mich verifizieren selbst dafür brauchen sie über 7 TAGE ES MIR ÜBERHAUPT mitzuteilen. Bisher keine Antwort. NICHTS

Supporr hat gesagt das das finanz Team dran ist meine Auszahlung zu schicken dann 4-5 stunden später aufeinmal gibt es ohne grund eine Verzögerung. Absoluter betrug!!!!

Also, there isn't much to check since I only made sports bets without a bonus.

At the beginning it was 1-3 days and now they just keep writing me the same shit.

Stay away from this site

Außerdem gibt es nicht viel zu überprüfen da ich nur Sportwetten ohne bonus getätigt habe.

Am anfang hieß es 1-3 Tage und jetzt schreiben die mir immer nur die selbe scheiße.

Finger weg von dieser seite

Yep like I said. After 7 days then KYC hahaha… means waiting another 7 days without a payout. Top page… unbelievable

jap wie ich gesagt habe. Nach 7 tagen dann KYC hahaha… heißt nochmal 7 Tage ohne Auszahlung warten. Top seite… unfassbar

Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika