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I have my account locked when I tried to check my withdrawal made . Then I tried to contact their online chat support to ask why my account locked. They said they can’t tell me anymore about the problem. "Details about account reviews are not shared with Customer Service for security purposes."

I just don't understand why they come up of this findings without showing their eveidence and let your account be locked.

added to this. Im only new for their website, Today only and they already lock my account with 8,000 USD on it.

Thank you

Dear jen1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that the casino did not share with you the reason for closing your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I already passed teh KYC before depositing in pnxbet.

All the money that is on my account is the total money i deposit. I accidentally bet on same player and banker then the time limit already finish so i cant undo the said amount i bet on other side.

Yes, casino (pnxbet) did not share the reason the admin or CSD said to me that she/he cannot disclose any information regarding my account.

Yes, I already passed the KYC before depositing in pnxbet.

All the money that is on my account is the total money i deposit. I accidentally bet on same player and banker then the time limit already finish so i can't undo the said amount i bet on other side.

Yes, casino (pnxbet) did not share the reason the admin or CSR said to me that she/he cannot disclose any information regarding my account.

Thank you very much for your reply, jen1997. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jen1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Can i ask what kind of relevant communication i need to send? Because as far as i know i only talk to the live chat on pnxbet. i didn't save all our message.

Thank you very much jen1997 for your cooperation. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jen!

From now on, I will take care of your complaint. In order to proceed I'd like to invite PNXBet Casino into this complaint's thread in order to help us with resolving the issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the casino is licensed by Curacao licensing authority, I'd like to suggest an option to raise the complaint with this authority. In case of any information needed, please contact me via my email address: martin.d@casino.guru.