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Hi..

The offer was 100% and 100 free spins.

I deposited € 20 and was able to play with € 40 straight away.

Only I had zero chance of winning something with this bonus.

Was as preprogrammed within 5 minutes, the 40 € were gone.

I didn't get the 100 free spins. It was called 20 free spins within 24 hours of the first deposit. But even after 24 hours I got the free spins. This provider just wants to cash in and not give anything back. Not a penny not a single free spin.

Hallo..

Das Angebot war 100% und 100 Freispiele.

Ich hab 20 € eingezahlt und konnte sofort mit 40€ spielen.

Nur ich hatte null Chance das ich mitdiesem Bonus etwas gewinne.

War wie vorprogrammiert innerhalb von 5 min waren die 40 € weg.

Die 100 Freispiele bekam ich nicht. Es hieß 20 Freispiele innerhalb 24 Std nach der ersten Einzahlung. Aber auch nach 24 Std bekam ich die Freispiele. Dieser Anbieter will nur kassieren und nichts zurück geben. Kein Cent kein einzigen freispiel.

Dear Seda,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Additionally, Free Spins should be issued for a specific game. Have you checked the Lucky Lady’s Clover slot machine? Did you communicate this issue with the casino?

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Seda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.