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I won a sum of 700 reais in real money at this casino! My account is verified and I always deposit with my CPF! Today, I requested my withdrawal of 700 reais and the account was blocked claiming I used the bonus! But when I asked for proof, they have none!!! And my account is verified! I just want my balance

Ganhei um valor de 700 reais em dinheiro real nesse cassino ! Minha conta e verificada sempre deposito com o meu cpf ! E hj fui solicitar meu saque no valor de 700 reais e a contq foi bloqurada alegando que eu usei o bonus ! Sendo que pedi as provas eles nao tem !!! E minha conta e verificada ! So quero meu saldo

Hello priscilatavares550,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-Up Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus were used by the casino's claim? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It's been almost 1 year since my account was verified!! I asked them for proof because I always use the bonuses that the house provides but I didn't get a response!!! The balance that was there for withdrawal was real and not a bonus nor was it transformed into a bonus!! There's no logic to his response! I just want my balance because it is my right

Faz quase 1 ano que minha conta foi verificada !! Pedi para eles provas pois sempre uso os bonus que a casa fornece mais nao obtive resposta !!! O saldo que estava la para saque era real e nao bonus nem foi trasnformado em bonus !! Nao tem logica essa resposta dele ! So quero meu saldo pois e de direito meu

Want to know why the casino provides bonuses for players!?? Why does it seem like the casino doesn't want the player to become a bonus??

Queriansaber porque o cassino fornece bonus para os.jogadores !?? Porque parece que o cassino nao quernque o jogador vire bonus ??

Hello pin up casino! I want plausible proof because I want my winnings! By right my

Ola pin up cassino ! Quero provas plausiveis pois quero meus ganhos ! De direito meuuu

Where's the casino's response!???

Cade a reposta do cassino !???

Hello priscilatavares550,

As it is yet unclear why the casino blocked your account, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello priscilatavares550,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Pin-Up Casino to join the conversation.

Dear Pin-Up Casino,

Could you please provide clarification, along with supporting evidence, regarding whether the player's winnings were obtained with the assistance of a bonus?

Of course I'm waiting for the casino's position! Because the amount in my account is real money! And my account is verified

Claro estou esperando a posiçao do cassino ! Pq.o valor que esta na minha conta e dinheiro real ! E minha conta e verificada

Hello, Michal.

We have sent an email to your email address.

And in my email!??? Pinup casino! Well, it's with me that you have to have respect! Because I want to know the reasons!? Why the account was deleted! Your wish is verified!!! I use the company cell phone so there's no reason

E no meu email !??? Pinup cassino ! Pois e comigo que voces tem que ter respeito ! Pois quero saber os motivos !? O porque da conta ser excluida ! A vonta e verificada !!! Eu uso o celular da empresa entao nao tem porque ne

Thank you for the email along with the evidence, Pin-Up Casino team.

Dear priscilatavares550,

After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with your accounts by the same cookie, device ID, and IP. All linked accounts have previously benefited from bonuses and recently the bonuses have been disabled for these accounts because of suspicious bonus usage. Although your last gameplay was without a bonus that does not mean that you have not violated the terms and conditions which were detected after a KYC and AML check of your account as mentioned above.

Under these circumstances, I will not be able to help you further, and this complaint will now be rejected.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino Guru