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When you request a withdrawal do not return the money! It forces you to leave the entire amount deposited! by the site terms! Absurd

Quando solicita retirada não devolvem o dinheiro ! Obriga a deixar toda a quantia depositada ! pelos termos do site! Um absurdo

Dear Jefferson,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand correctly that you’re experiencing difficulties withdrawing your winnings? I will be waiting for your reply patiently.

Best regards,

Petronela

expensive

I made a deposit of 300 reais. I made a bet, I didn't win in the game I played. I asked to withdraw the rest of the amount I had deposited! And it was alleged that he could not withdraw the amount he had, as he should have to spend the entire amount deposited, that is, he cannot withdraw the amount. You are required to play the full amount, according to the terms of the site!

Caro

Eu fiz um depósito de 300 reais. Fiz uma aposta, não obtive ganho no jogo que eu fiz. Solicitei a retirada do restante do valor que eu tinha depositado ! E foi alegado que não poderia retirar o valor que tinha, pois deveria ter que gastar todo o valor depositado, ou seja não pode retirar o valor. É obrigado a jogar o valor todo, de acordo com os termos do site !

Dear Jefferson,

I have checked terms and conditions, and this is what I found https://www.pin-up.casino/terms#terms-19:

"If at the time a withdrawal request is made, the sum of all the bets placed by the Customer is lower than the sum of all of his / her deposits, the website administrators have the right to withhold up to 20 % of the amount requested for withdrawal. If the client wants to withdraw funds using a bank card, we reserve the right to withhold up to 25% of the amount requested for withdrawal.

If at the time a withdrawal request is made, stakes after the most recent deposit are less that the most recent deposit amount, the website administrators have the right to withhold up to 20 % of the amount requested for withdrawal. If the client wants to withdraw funds using a bank card, we reserve the right to withhold up to 25% of the amount requested for withdrawal."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Could you please advise if you have tried to communicate a possibility of additional charge for a transaction processing? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Thank you very much in advance.

Dear Jefferson,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.