Parimatch Casino BR - Pelaaja ei voi vetäytyä maantieteellisten rajoitusten vuoksi.

Hello, I have a big problem with Parimatch and I don't know what to do anymore. I've been playing for about a year on global.parimatch.com/ and for a month, now when I try to access the site it says "Sorry, we are not available in your country/region right now' (I am from Poland). I had to use a VPN to access the site, I then chatted to a Parimatch employee and got the response

"Being number 1 global gaming platform,Parimatch is continuously developing and improving the quality of its customer experience across 4 continents. Our willingness to grow and develop has taught us never settle for less than the best. As we want to deliver the authentic solution that perfectly suits Global brand,Parimatch needs a little bit more time to enhance its localization strategy and come back with the best version.

I asked what exactly it means because I don't understand and if the site will start working normally, I got the answer: At the moment it's difficult to predict the exact dates. We do our best to get back to you.

I have photos of these chat conversations as proof. It's been a month, the global Parimatch site is still down, so I can't log in and withdraw my funds. What should I do, or should I just wait? I have written 2 emails to you and have not received any reply.

When I wrote the third e-mail, they replied only to give my id number (seriously this is help??) I just want the parimatch website to start working in Poland, or to write specifically what is happening that the site has been down for over a month.

It looks as if no one wants to help me and it is unknown why the site for Poland suddenly stopped working without the possibility of withdrawing money

Dear Medic78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you previously completed account verification in the casino?

Did you achieve your current balance with or without an active bonus? 

Were you able to confirm the status of your account with casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

of course my account was fully verified and I played for about a year, withdrawn several times with no problems. I never took any bonuses. Do you have any information why the site suddenly stopped working and if it intends to come back in the future? Because right now I feel cheated.

We don't have this information, Medic78.

Please send me any relevant communication (such as the photos you mentioned) you had with the casino. My email is tomas@casino.guru

Dear Medic78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.