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They are trying to convince me that I have deposited my last deposit with someone else's card. All debit cards with which I have deposited together with ID cards and bank account statements have been transferred. I have pictures of the last deposit made message in abv mail.

Опитват се да ме убедят, че съм депозирала с чужда карта последният си депозит. Прекачени са всички дебитни карти с, който съм депозирала заедно с лични карти и извлечение на банкова сметка. Имам снимки на последният извършен депозит съобщение в абв поща.

Dear Вероника,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you used different payment method to deposit funds in to your account in the past? Could you please confirm that you’re the only rightful owner of the bank account? Is your account still accessible or it has been blocked? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have deposited through a drink, a master card which is my own and a debit visa card which is my husband's. I have the aibans on both cards I can attach them as well as his ID card and mine. And he has a profile in palms. Bg. And he had written to them that I had deposited with his card. Both his and mine are verified. There is no third deposit card. I deposit only with these 2 cards and drink. I can send you debit cards, ID cards and bank accounts of both cards. My account is still locked in palms.bg. I thought that when my husband's card was verified, I could deposit it again. My last deposit that was accepted was through paypay. Before that I tried to recharge my account with my personal master card but I had no money in it and I recharged via e-pay. And they are trying to convince me that exactly my last deposit was made with another card. They can accept a deposit but cannot pay the money. Why didn't they lock my Account when I made the deposit and refused to accept my deposit. It is already clear to me that I will not see anything from them. At least only the deposit of BGN 30. To give me back. For 3 days in a row I send them an email with debit cards, bank accounts and ID cards. I write to them in a private chat and they answer me that my account is locked for an indefinite period of time and again they try to convince me that the deposit was made with someone else's card and for that it is locked I have violated the law. me to talk to them my husband to talk to them and I can give his number but no one called. They can check in the past how I deposited with what I deposited. They can check if some time ago and now I have sent a verification of the documents. I want them to apply them, I want them to tell me that my last deposit is with someone else's 3rd card, which is a master card ending in 3033, is mine personally.

Депозирала съм чрез изипей,мастър кард която е лично моя и дебитна карта виза която е на мъжът ми. Имам айбаните и на двете карти мога да ги приложа както и неговата лична карта и моята. И той има профил в палмс. Бг. И той им беше писъл, че съм депозирала с неговата карта. И негова и моята са верифицирана. Няма трета карта при депозит. Депозирам само и единствено с тези 2 карти и изипей. Мога да ви изпратя дебитни те карти личните карти и банковите сметки на двете карти. Профилът ми все още е заключен в палмс.бг. Мислех, че когато е верифицирана картата на мъжът ми мога пак да депозирам с нея. Последният ми депозит който беше приет е чрез изипей. Преди това пробвах да си презаредя профила с моята лична мастер кард но нямах пари в нея и презаредих чрез изипей. А те се опитват да ме убедят, че точно последният ми депозит е извършен с друга карта. Могат да приемат депозит но не могат да изплатят парите. Защо не ми заключиха Акаунта когато съм депозирала и не бяха отказали да ми приемат депозита. Вече ми е ясно че нищо няма да видя от тях. Поне само депозитът от 30лв. Да ми върнат. 3 дена подред им пращам имейл с дебитни те карти, банковите сметки и личните карти. Пиша им на личен чат а те ми отговарят че профилът ми е е заключен за не определено време и пак се опитват да ме убедят че депозита е е извършен с чужда карта и за това е заключен била съм нарошила закона многократно изиска обаждане да се свържат с мен да говоря с тях мъжът ми да говори с тях и негов номер мога да дам но никой не се обади. Могат да проверят за минало време как съм депозирала с какво съм депозирала. Могат да проверят дали преди време и сегашно време дали съм изпратила верификация на документите. Искам и те да ги приложат искам да ми кажат като последният ми депозит е с чужда 3та карта коя е тя мастър кард завършваща на 3033 е лично моя.

Dear Вероника,

Thank you very much for your quick reply. Do I understand it correctly, that you have deposited funds in to your account from your husband’s card? Please understand that it is strictly forbidden. Please check T&Cs https://www.palmsbet.com/bg/pages/deposits-withdrawals/:

„You can count on secure online payments using Visa Debit, Visa Electron, Maestro, Mastercard and E-pay.bg Deposits are instant and Palmsbet.com does not charge fees when using the methods described above. The name and details of the account holder must match the registered name of your PalmsBet account. If this is not the case, the player's access to his account will be restricted and verification documents requested. The funds in the account will be paid to the client only when the inspection is completed by our "Customer Service Department"."

Please understand, that by depositing from your husband’s debit card you have breached one of the main rules. Casino voided your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

13.06. 2020 My last deposit was through EasyPay worth BGN 30. With these BGN 30. I won these BGN 200. And they locked my account on 03.06. In 2020 I had deposited BGN 50. I had no profit with my husband's card, they had not locked my account. The last deposit I complained about here and my account was locked and I dispute this was made by payout BGN 30. Inserted cash not with a card.

13.06. 2020 Последният ми депозит беше чрез Изипей на стойност 30лв. С тези 30лв. Спечелих тези 200лв. И ми заключиха акаунта на 03.06. 2020 бях депозирала 50лв. С картата на мъжът си нямах печалба не ми бяха заключил акаунта. Последният депозит за който се оплаквам тук и ми заключиха акаунта и за това успорвам е извършен чрез изипей 30лв. Вкарани кеш не с карта.

There is a statement in my account on how I deposited, I give permission for you to check my account and see my deposit methods. I locked my account and I can not I shoot you and send you my last deposit. 🙁

В акаунта ми има извлечение по какъв начин съм депозирала давам разрешение да ви дадът да проверите акаунта ми и да видите методите ми на депозирането ми. Заключен ми е акаунта и не мога аз да ви снимам и да ви пратя последният ми депозит. 🙁

Вероника, I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction soon.

Благодаря🙂

I will try to contact the casino to look into your case and see what we can figure out together. Also please be aware in the future when you play in any casino. It is forbidden in almost every single casino to use some else's card for deposit/withdrawal. If you want to make sure that your winnings will be payed out fully you will always have to use your own details.

Thanks 🙂

Благодаря 🙂

My account is active as of today. Thank you for your cooperation 🙂

Профилът ми е активен от днес. Благодаря за съдействието 🙂

Dear Вероника,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick