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I’m sick of this company game I want this fixed game freezes wins dissepear not explaining bonus shit game not complying glinted all the time emailed message they say it’s not our fault then blow me off shut chat down I have emailed explaining to everyone not gettin resolved over 2months wrong

Dear wnd66fq44r,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, glitching games is not something we can help with. Many factors can influence a game and how it works, including your internet connection. Therefore we couldn't evaluate this issue fairly.

Nonetheless, could you please clarify the dispute value (A$5,000)?

Thank you very much in advance for your reply.

Best regards,

Kristina

No my winnings everything down to the whole game something always wrong I played $20 deposit got it to nearly $3000 $2780 logged out next morning logged in money gone someone investigation not completed can never get a right answer but they pretty much told me could get funds back I ask to review responses not even a response just general I emailed rang saying the game is Dogday I want proof of money gone deposits get denied my journey progress always same thing after completed several missions they say no you have used free bonuses I asked to show me where my $1800 went as I could see myself they explained like it was used here and on this game no proof then I asked to repesponed from the owner they just close chat frustrated to explain every time I want. My money they robbed me off I asked for account

Even my country tried stop robbing people cut them off they still choose to keep website many others open scamming million of people

????

Thank you for your reply, wnd66fq44r. Do you have any proof that this balance was in your casino account at some point? Also, do I understand correctly that you played with multiple free bonuses in a row?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Dear wnd66fq44r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I’ve emailed you everything

Thank you, I received your email, but you still haven't answered my questions.

Dear wnd66fq44r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.