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I wanted to ask how is it possible that they do not want me to close my account they go against the rules it is not possible by chance you have information about it and if you can tell me where to contact them if there is an email or a telephone number thank you very much

Volevo chiedere come è possibile che non mi vogliono chiudere il mio conto vanno contro le regole non è possibile voi per caso avete informazioni a riguardo è se si potete dirmi dove contattarli se c'è una email o un numero di telefono grazie mille

Dear niniomarashi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

Thank you in advance for your reply.

Best regards,

Kristina

Dear niniomarashi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.