Maaliskuun 8. päivänä talletin 50 BGN ja sain 50 BGN lisäbonuksen. Pelasin kaksi päivää ja käytin kaikki bonusrahat. Jäljellä oleva summa oli alkuperäinen talletukseni, jonka päätin nostaa. Odotin koko päivän, mutta he eivät käsitelleet kauppaa. Kumoin sitten nostopyynnön ja yritin nostaa rahat uudelleen, mutta tilini estettiin. Luulin tehneeni virheen, joten otin yhteyttä asiakastukeen. He ilmoittivat minulle, että tiliäni ei ollut vahvistettu, vaikka olin aiemmin saanut 170 BGN:n maksun vahvistuksen jälkeen. Kun kysyin miksi, he sanoivat, että minun piti toimittaa video henkilökortistani ja valkoinen arkki, jossa oli päivämäärä. Noudatin sitä ja käskettiin odottaa 24 tuntia. Seuraavana päivänä minulle ilmoitettiin, että he eivät saaneet videota. Lähetin sen uudelleen vahvistustiimille ja tuelle, mutta seuraavana päivänä he pyysivät minua kuvaamaan suoraan heidän profiilistaan. Tälle ei kuitenkaan ollut vaihtoehtoa, joten kuvasin sen galleriastani ja lähetin sen uudelleen, mutta en saanut vastausta. Tarjosin henkilökorttiani, selfietä ja asiakirjaa asuinosoitteestani, mutta en silti mitään. Tänään he ovat estäneet pääsyni heidän alustalleen. Aluksi luulin, että olin ehkä unohtanut salasanani ja pyysin salasanan palautusta, mutta kävi ilmi, että he tekivät sen tahallaan. He ilmoittivat minulle, että minun pitäisi puhua heidän kanssaan, mutta en sanonut. Eilen joku Romaniasta soitti minulle, mutta en uskaltanut vastata puheluun peläten, että kyseessä oli huijaus. Nykyään olen ollut vuoteessa jatkuvan sydämentykytysten ja korkean verenpaineen vuoksi. Lisäksi minulla on turvonneet ikenet, otsassani kaatumisesta johtuvat tikit ja verenpaineen vaihtelut. Pyydän ystävällisesti apuasi rahojeni nostamiseen. En ehkä pelaa siellä enää, mutta ne ovat minun rahojani ja minun pitäisi oikeutetusti saada ne takaisin.
On March 8, I deposited 50 BGN and received an additional 50 BGN bonus. I played for two days and used all the bonus money. The remaining amount was my original deposit, which I decided to withdraw. I waited the entire day, but they didn't process the transaction. I then reversed the withdrawal request and attempted to withdraw the money again, but my account was blocked. I thought I might have made a mistake, so I contacted customer support. They informed me that my account wasn't verified, even though I had previously received a payment of 170 BGN after verification. When I asked why, they told me I needed to provide a video of my ID card and a white sheet with the date on it. I complied and was told to wait 24 hours. The next day, I was informed that they didn't receive the video. I sent it again to the verification team and support, but the next day they asked me to film directly from their profile. However, there was no option for this, so I filmed it from my gallery and sent it again, but I received no response. I offered my ID card, a selfie, and a document for my residential address, but still nothing. Today, to top it off, they've blocked my access to their platform. At first, I thought I might have forgotten my password and requested a password reset, but it turned out they did it intentionally. They informed me that I would have to speak with them, but I didn't. Yesterday, someone from Romania called me, but I didn't dare to pick up the call fearing it might be a scam. These days, I've been bedridden due to constant heart palpitations and high blood pressure. Furthermore, I have swollen gums, stitches on my forehead from a fall, and blood pressure fluctuations. I kindly ask for your assistance to withdraw my money. I may not play there anymore, but it's my money and I should rightfully have it back.
Внесох на 8март 50 лв и получих още 50 лв бонус два дни играх извършиха парите и остават чисто тези пари пуснах ги за теглене чаках цял ден не ги превеждат върнах ги обратно в профила и поисках отново да ги тегля но до там блокирана всичко,помислих да не би да съм сгрешил нещо и се обадих на поддръжката казаха ми че нямам верификация а дни преди това ми изпратиха 170 лв с верификация,попитах защо казаха ми че трябва да направя видео с л.карта и бял лист с датата за деня направих го и казаха да чакам 24ч,на сл.ден нови номера сега пък нямало видеото пратих на вириф.и на супорт поне 50 брвидео снимането и пак на сл.ден трябвало да снимам директно с това профила си от тях но няма начин снимах го и от галерията пратих пак,но няма отговор,пуснах данни от л.карта лице гръб,селфи и документ за пост.адрес,пак нищо и днес за капак ми спряла вход за тях помислих че съм объркала парола и поисках възтановяване на паролата но не това беше умишлено казаха ми че ще имом разговор с тях,но не вчера някакъв от Румъния номер звъня но не смях да вдигна да не е нещо мушикация,а тези дни с магн.бури съм постоянно на легло с сърцебиене и кръвно и за капак надува уста от зъби и зашити чело от падане и изравнени граници на кръвното,моля помогнете да си взема парите и дори да не играя там но са мои.
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