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Dear Junior Ponte,

Thank you for contacting Casino Guru and bringing this issue to our attention. Could you please be more specific about what happened? Do you have any screenshots or emails you could send to us? It would help us understand the problem better. 

Best regards,

Peter

Dear Junior Ponte,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.