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Ladies and Gentlemen

I hereby reclaim all my gambled money due to non-compliance with the gambling contract (see attached file). Due to the numerous plaintiffs who also won in court last year, I am refraining from a lawsuit for the first time in order to be able to avoid additional costs for you. Please answer me as soon as possible in order to find a common solution, otherwise I will be forced to hire a lawyer and take legal action.

Data:

Email: n***@gmail.com

Date of birth: 11/27/2001

W***: 9*** R***, On R*** 11

Best regards

Nico K***

Sehr geehrte Damen und Herren, 

Hiermit fordere ich all mein verspieltes Geld aufgrund der nicht Einhaltung des Glücksspielvertrages (siehe Datei Anhang) zurück. Aufgrund der zahlreichen Kläger letzten jahres diese auch vor Gericht gewonnen haben, sehe ich erstmals von einer Klage um euch zusätzliche Kosten vermeiden zu können hinweg. Antworten sie doch bitte zeitnah mir zu antworten um eine gemeinsame Lösung zu finden, sonst sehe ich mich gezwungen einen Anwalt einzuschalten und rechtliche schritte einzugehen.

Daten:

Email: n***@gmail.com

Geburtsdatum: 27.11.2001

W***: 9*** R***, Am R*** 11

Mit freundlichen Grüßen 

Nico K***

Dear nicokropf3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules and we don't think you are entitled to any refund of your deposits. I can only recommend you do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear nicokropf3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Refund of deposits because I am not eligible to play

Rückforderung der Einzahlungen da ich nicht berechtigt sei zu spielen

Thank you for your reply, nicokropf3. I am sorry, but we cannot ask for a refund of deposits that have been lost fairly during the gameplay. It is your responsibility to research and only play in licensed casinos if that is what you prefer.

We believe that casinos can accept players from any country as long as the player's country won't be used as a reason for winnings confiscation. Since this is not the case here, I am afraid that we are not able to help you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.