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Withdrawals take a long time, in fact in my experience they don't happen at all. The withdrawal amount is not taken out of playable funds. When I tried to close my account 2 separate operators advised me to deposit more money as they were sure things would change. It took 3 attempts to close my account.

Dear Cheekylolz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I better understand the situation.

Could you please explain if there is any withdrawable balance still on your account? What was the reason given for the account closure?

Best regards,

Tomas

Dear Cheekylolz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.