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Hello, I made a couple of deposits and had more losses than profits. Which of course cannot be possible according to their great chances of winning. I also bought free spins that didn't work either. Find that as a customer outrageous and think it's a rip off.

Hallo ich habe ein paar mal eingezahlt und mehr Verluste gehabt als Gewinne. Was natürlich laut ihrer tollen Gewinchancen nicht möglich sein kann. dazu habe ich Freispiele gekauft die auch nicht funktioniert haben. Finde das als Kunde unverschämt und denke das es abzocke ist.

Dear Diana1323,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Additionally, please describe your problem with free spins in more detail, so I can fully understand what happened. I didn’t find any Free Spin bonus on the website - which bonus did you try to activate? Have you tried contacting the casino regarding this issue?

Best regards,

Kristina

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I do not mean that. their page often gets stuck and my last deposits were downplayed as well as the free spins purchased. I really suck. Diana1323

das meine ich nicht. ihre Seite bleibt öfters hängen und meine letzten Einzahlungen wurden heruntergespielt genauso wie die gekauften Freispiele. Finde ich echt zum Kotzen. Diana1323

Diana1323, please understand, that Casino.guru is an independent service and not a casino, therefore we aren't responsible for you losing your deposits or free spins. Also, I'd like to point out, that it has no influence on your gameplay in any casino when our website doesn't work.

If there is anything else, that we can help you with, please let us know, otherwise, I will be forced to reject this complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.