King Billy Casino (Curacao) - Pelaaja epäilee kasinon laillisuutta.

King Billy seem to have a new website design and have updated there bonus policies I don't recieve emails or bonus information from them anymore. When I deposit from my bank it comes up as frillion I also had a deposit come up with the name CAHLTD BALAN. Which was odd. It never comes up as king Billy on my bank statement not for a long time,. When I questioned them on this they could not advise why the name had all of a sudden changed. They also refuse to honor my level up which was a bonus credit and free spins. I am wondering if this is a fraudulent site that I have been using for the last few months if not longer. What can I do about this?

Dear Chellz89, 

I'm really sorry to hear about your issue with King Billy Casino.

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with.

Regards,

Nick

Dear Chellz89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there, it was more the odd names on my bank statement that I was concerned about. I am concerned the website may have been mirrored. Are you able to look into this?

Hello Chellz89,

If you are currently visiting https://www.kingbillycasino.com/en-NZ, it is the correct website. As many payments are processed by 3rd party sited, the name might have changed but as long as you received your deposits correctly to your casino account I would not worry.

Regarding the bonus issue, as stated above, it is entirely up to the casino whether their honor a player with a bonus or not - might be caused by casino regulation, specific country regulation or simply by the account status of the player.

Best regards,

Nick

Dear Chellz89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.