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My account is blocked by company but my payment retern please my payment retern

Dear Pradip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When exactly your account has been closed? Do I understand it correctly it was during the KYC process? I am not sure which payment you wish to be returned. Could you please specify this?

Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Pradip,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.