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I did my 100$ no deposit bonus code withdrawal request last week and I deposit 50$ for the withdrawal required for 50% of withdrawal request money.everything going very good and I did 2 withdrawal request last month and my account verified too.but the thing 3rd withdrwal request they asked from me my selfi id and I did send.once I send my selfi id and I couldn't login my juicy vegas casino account.i try many times and after I did chat with coustomer representative about this matter they said they are not verified my selfi id as not same id so that the reason you can't entered your account it's allready disable.i send them again my selfi id and my id and the coustomer representative says finance team not accept your documents anymore and sorry for your withdrawal request.we can't do nothing for your account withdrawal request once finance team not accept.

I asked them your finance team did withdrawal request process 2 times and why this time after I deposit 50$ and suddenly asked from me selfi id and without any email letting me know about my account not verified and disabel.how they gonna disable.thats very disappointed thing and even still I send them about my selfi id and my id to check it clear because I send my id with my selfi id same and before they verified and pay 2 times and this time they did something cheap thing about waiting my 50$ deposit and disable my account.can you please resolve this matter.

Thank you

Hello Arangalage,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Juicy Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Before 1 month ago they verified my account and I did withdrawal twice so this time I.e. 3 rd withdrawal request I did last week they asked from me to send my selfi ID I send it to them after I deposit 50$. They are disabled my account and cancelled all my withdrawal.

Thank you Arangalage for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Arangalage,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Juicy Vegas Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Tomas and Arangalage,

We updated our t&c's and one of the documents required to process a withdrawal is a selfie with an ID to prevent fraud. The initial selfie and ID did not match, however, we later received one that matched and the withdrawal was processed on the 27th of March 2023.

Thank you.

Lea

Thank you, Juicy Vegas Casino, for the information.

Dear Arangalage,

Could you please confirm if you have received the payment?

Kind regards,

Tomas

Dear Arangalage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Arangalage, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas