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Jokerino Casino does not pay out. Tried several times, no luck. Then the success, bonus money successfully converted into real money, 2,500 euros profit. Payment requested. Documents sent the next day, they wanted 3, I sent 7 if something was missing. Email did not arrive. Delivery something else came back, the email could not be delivered. Sent again. Email did not arrive. Chat started. Unfriendly lady said only 3 documents, the mail was too big, ok, 3 documents were sent. Email arrived. Zero response. No confirmation of receipt or processing number, nothing. Asked by e-mail when I can count on the money. NULL answer. In the chat, the unfriendly lady said it would take 3-4 working days. Ok, asked again on day 5, email unanswered, so chat again.

The lady is not responsible for the office, whether she can forward something. After a short back and forth, she gossiped what was in my e-mails. Funny, thought she has nothing to do with the office? Bottom line: I had already announced that I would make it public, still no response. Booked back money bit by bit and lost it, logically ... they would have kept it anyway. The office would have been a lot of work, I had an argument after 11 days, the lady was really insulting, too stupid and had my account there deleted. I can only advise everyone, FINGER AWAY !!! Congratulations to those who still get their money. I don't want to exchange ideas here, I just want to warn. Good luck.

Jokerino Casino zahlt nicht aus. Etliche Male versucht, kein Glück gehabt. Dann der Erfolg, Bonusgeld erfolgreich in Echtgeld umgewandelt, 2.500 Euro Gewinn. Auszahlung beantragt. Am nächsten Tag Dokumente geschickt, 3 wollten sie, 7 hab ich geschickt falls was fehlt. Email kam nicht an. Delivery noch was kam zurück, die E-Mail konnte nicht zugestellt werden. Nochmal geschickt. Email kam nicht an. Chat gestartet. Unfreundliche Dame meinte, nur 3 Dokumente, die Mail sei zu groß, ok, 3 Dokumente geschickt. Email kam an. Null Reaktion. Keine Eingangsbestätigung oder Bearbeitungsnummer, nix. Per E-mail gefragt wann ich mit dem Geld rechnen kann. NULL Antwort. Im Chat meinte die unfreundliche Dame, es dauert 3-4 Werktage. Ok, an Tag 5 erneut gefragt, Email unbeantwortet, also wieder Chat.

Die Dame sei nicht fürs Büro zuständig ob sie was weiter leiten könne. Nach kurzem hin und her verplapperte sie sich was in meinen E-mails stand. Komisch, dachte sie hat mit dem Büro nix zu tun? Endresultat: ich hatte bereits angekündigt es öffentlich zu machen, nach wie vor null Reaktion. Geld nach und nach zurück gebucht und verloren , logisch,...behalten hätten die es eh. Das Büro hätte viel Arbeit, war mir nach 11 tagen streiten, die Dame war richtig beleidigend, zu blöd und habe mein Konto dort löschen lassen. Ich kann nur jedem raten, FINGER WEG!!! Wer sein Geld trotzdem bekommt, herzlichen Glückwunsch. Ich möchte mich hier nicht austauschen, sondern nur warnen. Viel Glück.

Dear Nicky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Unfortunately, since you have played and lost your funds, there is nothing we could do for you. For the future references, I would strongly recommend to fully cooperate with casino and provide all the required documents in best possible quality, correct format and as soon as possible.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

All right, then you can remove the complaint from the Internet again. Just wanted to inform about the procedure. Nevertheless many thanks.

Alles gut dann können Sie die Beschwerde gerne wieder aus dem Internet entfernen. Wollte nur über die Vorgehensweise unformieren. Trotzdem vielen Dank.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.