Joker8 Casino - Pelaaja kohtaa viivästynyttä vetäytymistä ja tuen puutetta.

The Casino repeatedly requests the same documents for validation, seemingly in an attempt to delay the verification process (KYC) and avoid making a payout. Despite seeing numerous complaints concerning the Rabidi.NV group, the truth is that I managed to make a withdrawal at one of the group's casinos where I played (spinanga). As of today, 25/04/2024, I can't even access the casino. The 24-hour support is useless and there's no response from them via email either. Upon requesting a withdrawal of 500EUR (the maximum allowed), I carried onwards with the verification process... in the meantime, from the remaining 250EUR balance, I played 50EUR and stopped until the withdrawal was finalized - something that never happened.

O Casino pede várias vezes os mesmo documentos para validação tentando assim adiar o processo de verificação (KYC) e assim não pagar. Embora tenha visto inúmeras reclamação relacionadas com o grupo Rabidi.NV, a verdade é que em um dos casinos do grupo em que joguei consegui efectuar o levantamento (spinanga). Neste momento, ao dia de hoje, 25/04/2024 nem sequer consigo aceder ao casino. Suporte 24h inútil e sem resposta via email também.- Após solicitar saque de 500eur (máximo permitido), prossegui com processo de verificação... entretanto dos 250eur que ficaram em saldo joguei 50eur e parei até finalizar o levantamento-algo que nunca aconteceu.

Hello Jafosteis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joker8 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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