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I caught riversweep online casino games didn't pay me my jackpot I heard the bell when it when off still got the play on my phone got photos evidence still trying to contact Washington state legislature illegal gambling

Dear dillardmichael67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Lastly, could you please forward the exact URL of the casino website?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I heard when the bell rang

A representative work at New York New York riversweep representative congratulations me on this and told she happy for me

All my game I jackpot is on utubeutubemines

Could you please forward the exact URL of the casino website? Thank you.

Dear dillardmichael67,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.