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I went to withdraw winnings, and my account was suddenly disabled without warning. I chatted with customer service, and they said I had an unresolved issue with another website in their "Security Program". Yet, they could not tell me what website or what the issue is. I did receive a payout of $225.00 successfully, so I am not sure what this means. The customer service supervisor stated that he could not give me any information, and told me my account could not be reinstated. I’m not sure what is going on here, or why this happened.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?

Are there any funds being held by the casino?

Thank you in advance for your reply.

Best regards,

Petronela

I’ve been on their website now for a few months with no problem, and I did all the necessary verification. This was the first time I went to make a withdrawal, and of course that’s the only time there was ever a problem. They immediately deactivated my account without cause, and there is still $50.00 in my account. The reasoning they gave me as I stated above does not even make sense. It is my belief they did not want me to make a full withdrawal. No, I do not have multiple accounts.

This case can be closed they issued me a withdrawal. Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Christopher, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru