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I played and won, but they refuse to pay out, constantly requesting selfies and more documents, even though I have already submitted them all. My account has already been verified, and I had successfully withdrawn 2500 previously, but now they are stalling and mistreating me. I have recorded everything and have real evidence. I paid through Pix and should have already received the payout, but the amount just keeps bouncing back to my account.

Joguei ganhei e não pagam de jeito nenhum estão pedindo selfie com fotos pediram mais documentos eu já mandei documento minha conta já tinha sido verificada já fiz um saque de 2500 e agora estão me enrolando e desfazendo de mim eu tenho tudo gravado tenho provas reais paguei por pix já era para ter recebido e o valor fica voltando a minha conta

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I want them to close my casino account it's humiliating what they do to players

Quero que eles fechem minha conta no casino é humilhante o que fazem com jogadores

They paid correctly, I received it correctly from the Gobet space casino and I will keep my account because they do pay, so I recommend the casino positively

Eles pagaram direitinho recebi certinho do casino Gobet space e vou manter minha conta pois eles pagam sim então recomendo o casino positivamente

I have this withdrawal to withdraw and I'm waiting for payment from the casino, they said it will be paid within 24 hours at most

Tenho esse saque a retirar e estou aguardando o pagamento do casino eles falaram que em 24 horas no máximo é pago

I asked for the account to be deleted, they want me to send photos holding documents again, this is humiliating, I refuse, it's embarrassing, I don't want to stay at this casino anymore, just delete

Pedi a solicitação de exclusão da conta querem que eu mande fotos segurando documento de novo isso é humilhante me recuso a isso contrangedor não quero mais ficar nesse casino é só excluir

Hi alessandra80oliveira,

It's important to grasp that verifying the identity of a player who initiates an account closure is essential for the casino to confirm that the individual making the request is indeed the account holder.

• Could you please advise if you received all your winnings already?

Thank you.

They didn't trick my mother into playing with false promises, she had already asked for the account, it was verified twice, she is on a medical basis, the casino doesn't appear to be trustworthy, he gives her a win and then takes everything from the person, it has to be investigated, there isn't a minimum of empathy and respect only think about

Get money out of people, let's go to court, my mother won't answer for her, she is being asked by the psychiatrist to return everything that was stolen from her yesterday and today.

Eles não fizeram enganaram minha mãe fazendo ela jogar com falsas promessas ela já tinha pedido a conta foi verificada duas vezes ela está a base de médicacao o casino não mostra ser confiável ele da ganho e depois tira td da pessoa tem que ser investigado não tem um mínimo de empatia e respeito só pensam em

arrancar dinheiro das pessoas vamos a justiça minha mãe não responde por ela está laudas pela pisiquiatra que devolvam de ontem e hj tudo que roubaram dela

Casino replied no of course not

Casino respondeu não claro que não

Hi alessandra80oliveira,

I sympathize with your mother's situation, but let's shift our attention to the matter at hand. Could you let me know if you've successfully received the R$10,000 withdrawal you initiated on December 24th?

Thank you.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.