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I'm being cheated with there game book of dead.playing 20 cens bet.hit five in a row the no.10 character.winning 100. Down below the option if you gamble it or collect.i chose to gamble by chosing the red color. Only two choices red and block.and then the red show up.so they double the wining.and then i decide to gamble one more time.and chose again the red.and the red show up.but they dont pay.despite they take all winnings. And that happen twice before i go to the support and explain the deatails of the games.and there making fun of me and i been insulted in the way.that i been explaining the exact details coz thats what he ask.from the bit to the winning and then gamble it and double the hit? In a very understandable way.i got reply same words from support.he need the details for three times.i been insulted despite of being cheated.and discriminated.in the way i was treated.

Dear Glenn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact date and time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Glenn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"Thank you guro for your response.i got your point.so you can put my compliant as solve thant you very much."

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint. Thank you for your understanding.