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I requested a withdrawal and that was on 4/5/2022.

It was withdrawn from the play money as normal, but not yet completed.

Contacted support and the reply was that they can't do anything about it because they have already done the right thing on their part and have forwarded it to the people responsible for payments.

Ich habe eine Auszahlung beantragt,und das war am 5.4 2022.

Es wurde ganz normal vom Spielgeld abgehoben,aber bis jetzt noch nicht vollzogen.

Habe den Support kontaktiert,und die Antwort war so,dass sie nichts dafür tun können,weil sie von ihrer seite schon das richtige getun habe,und haben es weiter an die für die Zahlungen zuständig sind weitergeleitet.

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Dear Kristina,

Thank you for your information.

Actually, I've withdrawn money several times before, and nothing like this has ever happened.

I will now wait until after Easter and if nothing happens then I will file a complaint accordingly.

Thank you for the relevant info

Liebe Kristina,

Vielen dank für Ihre Infos.

Eigentlich habe ich schon öfters Geld auszahlen lassen,und ist sowas noch nie passiert.

Ich werde jetzt bis nach Ostern warten,und wenn nichts passiert,dann werde ich dementsprechend eine Beschwerde einreichen.

Vielen Dank für die relevante Infos

Dear Diana,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello all,

We would like to confirm, that there are no active/pending withdrawals atm.

All the winnings have been paid out.

Dear Diana, can you please confirm?

Kind regards,

GG.bet

It actually settled.

Es hat eigentlich erledigt.

Awesome news, Diana! Thank you both for your cooperation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.