GambleStakes Casino - Kasinon verkkosivusto näyttää olevan estetty.

I am an infrequent player on casinos which I need to use a VPN to play on but this casino has been down for around 3 months and all funds from my account and my affiliates are blocked. The site will load just fine but when attempting to sign in to an account you will be prompted with a message that states "Stall Disabled"

Dear patrickgoodell25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Are you a regular player or do you have an affiliate contract with this casino, please?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, The last time I (or any of my friends) were able to access the casino was around late November of last year. I have never been verified on this casino as they do not require it on signup or to deposit/withdraw. I used to be a fairly active player on the casino mostly playing with a running balance from winnings. I was a beta tester on the site and I was previously an affiliate with them. Neither me nor any of my friends or people who signed up under me have been able to access this casino in months and the casino keep making up excuses in their discord server about the reasoning for this. The issue is only apparent when you attempt to login and you will be greeted with "Stall disabled"

I understand. We received another complaint about the same casino and a very similar problem. Do I understand correctly that the website loads correctly when you use the VPN but you are unable to access your account?

That is correct. When attempting to log into my account I am met with "Stall disabled". The same issue happens when trying to log into their affiliate portal.

Could you please forward any relevant communication to petronela.k@casino.guru? Is the website accessible when you use the VPN, please? Lastly, could you advise what the disputed amount represents? Are those winnings from an active bonus?

Hello Petronela! As I have previously stated the website itself is accessible while on VPN but when you attempt to log in I get an error stating "Stall Disabled". I just checked again and there has been no change on the site. The disputed amount is what I can reasonably assume I have received in referrals from before the site went down. When I had last checked it about a month prior to the site becoming inaccessible I had $70.

I have attached a screenshot of what I get when attempting to log into the site.

Thank you very much, patrickgoodell25, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you Petronela for your assistance. I hope we can get this resolved in a timely manner!

Dear Karadzhata,

My name is Stefan, and I will be assisting you with this case from now on.

Could you please state if your problem with the website persists?

I am looking forward to your response.

Kind regards,

Stefan

The issue I have been having with the website does persist. It has been several months now and I do not see any resolution in the near future as the casino stated on their discord numerous times that they were going to be up "in a week" since January.

Dear patrickgoodell25,

I am so sorry to hear your issue has not yet been resolved. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a GambleStakes Casino representative to join this conversation and participate in the resolution of this complaint.

Dear GambleStakes Casino,

Could you please state why the player cannot get into his account?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Casino Guru and Customer,

We thank you for your ongoing patience during our casino downtime.

We are happy to inform you that our online casino as well as our affiliate system is now back up and running and making sure our customers are paid out any of their remaining casino balances is our number one priority.

Feel free to login and process your withdraw. Keep in mind, we are still working out a few re-launch issues and are aiming to get all of our transactions processed and completed within 3-7 business days.

If you are still having login issues, or have any questions, free to email support: support@gamblestakes.com

Kind regards,

-GambleStakes

I will confirm the site is up but the affiliate portal is still down, I also would like to voice concern of the site being down for as long, if not longer, as it was up. This does not seem like normal practice and does raise alarms for me. I believe this should be reflected by Casino Guru in the score of this casino.

We appreciate the concern of this user and had the casino down for the time we felt necessary for the long-term success of the casino and its users.

We have provided consistent updates on our casino every step of the way in our Discord server. Unfortunately with this user voluntarily leaving the discord, he may not have seen the updates.

The affiliate portal is up and working for our customers. Again, if you are having trouble accessing our site or affiliate portals, please send a message to support@gamblestakes.com so we can assist.

Kind regards,

-GambleStakes

I would like to state that I did voluntarily leave the discord a month ago as the updates I saw were simply "Casino will be up next week!" for multiple months paired with excuses as to why the casino was down. These excuses ranged from an investigation by the aggregator to delays in development. They are yet to add the "functionality" they claim their NFTs have to the casino and have auctioned off more of them while the casino was down for another quick cash grab. Thank you for your time Casino Guru!

Dear patrickgoodell25,

I see that you can access the casino website. Is there anything else we can help you with?

I am looking forward to your response.

Kind regards,

Stefan

Hello Stefan, I would only like to request that the rating for this site be adjusted due to the 4-5 months of downtime. Aside from that there is nothing I need assistance with.

Dear patrickgoodell25,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan