Gambeta10 Casino - Pelaajan tilin vahvistus viivästyy, eikä kasinosivusto lataudu.

Hi

Its been over 2 week im trying to verify my account and still waiting and now the casino page is not opening i think i got scammed

Help please

Dear Alcapon83,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise how long you have been unable to access the casino website?

When was the last time you communicated with the casino customer support via email?

Which identity documents did you send to the casino, and when exactly did you send the last one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi

Its been over 48h that their site is down

The last time they answered mr it was the 2 may

I send them my drivers license

My credit card front and back

My bank statements

My utility bill

The website should be up and running now. Have your documents been approved by the casino yet? Please keep us updated on the current status of your verification and withdrawal requests.

Hello my dear

No my account is not verified yet. Now they asking for proove of my source of income amd bills from my client or a salary payment cheque and they complicating everything over 3 week now

Did you send the additional documents the casino requested? Could you please advise if they have been approved by the casino yet?

Yes all documents is approved and now they asking me why im withdrawing. This casino is a clear scam

Before we proceed with the resolution of your case, could you please forward me the communication between you and the casino customer support asking about the reason you wish to withdraw? My email address is veronika.l@casino.guru. Has your withdrawal request been processed?