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Won 5k but can only withdraw 2k at a time Started off getting the usual Id verification jumped through 100 hoops to finally be accepted for 2k it went in my bank after a long nightmare so tried to withdraw my next 2k it got accepted but never left my account they said I’d have to make another withdrawal so tried to take my last 1k but this 1 got rejected so iv gone to the chat after a hour of talking nonsense I was told that iv violated rules by using a software which is far from the truth I play on my fone i won the 5k

on a sport bet it’s a complete lie now there telling me I have to wait for 50days then il be able to try withdraw again there doing everything in there power to bend the rules and not pay me there’s not 1 piece of evidence that iv used any software but iv got to wait 50days I’m about to take it to my bank fraud team and dispute every deposit iv ever done on there long story short won 5k took three weeks to finally get accepted for 2k now there refusing to pay me the rest what’s my next step from here

Dear Stephen,

After a reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. You can try contacting these website:

·       https://www.osga.com/

·       https://www.sportsbookreview.com/sportsbook-complaint/

Thank you very much for your understanding.

Best regards,

Kristina

Dear Stephen,

Please let us know, if there is anything else we could do for you. We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.