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Hey! I was going to withdraw my money to my Mastercard and it was accepted then they said it was denied by my card provider. Has now requested a withdrawal via skrill instead and is waiting to get it approved. Has anyone else tried skrill?

Hej! Jag skulle ta ut mina pengar till mitt Mastercard och det blev accepterat sen sa dom att det nekades av min kortleverantör. Har nu begärt ett uttag via skrill istället och väntar på att få det godkänt. Har någon annan testat skrill?

Dear Jesper,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence. If you have been advised to use a specific payment method to withdraw your winnings, please follow the instructions and provide all the necessary information as soon as possible.

If you would like to learn about Skrill, please follow the link below.

https://www.skrill.com/en/

Please let me know if your withdrawal via Skrill was successful. Looking forward to hearing from you.

Best regards,

Petronela

Yes. Just weird that I do not seem to be the only one who got withdrawals approved via visa / mastercard and then they say that it was denied by my bank / card provider. Called my bank and they do nothing like that and could not see any attempt at deposit. Returns how it went with skrill.

Ja. Bara konstigt att jag inte verkar vara den enda som fått uttag godkänt via visa/mastercard och sedan säger dom att det nekades av min bank/kortleverantör. Ringde min bank och dom gör inget sånt och kunde inte se något försök till insättning. Återkommer hur det gick med skrill.

The payment might have been denied by a third/middle payment processor. Nevertheless, staying positive and waiting patiently for good news regarding your Skrill withdrawal. Thank you in advance.

Of course, it was denied due to technical problems at skrill, they wrote. Fyfan will probably never see my money again. Can I claim back the money I have deposited?

Självklart så blev det nekat pga tekniska problem hos skrill skrev dom. Fyfan kommer väl aldrig se mina pengar igen. Kan man kräva tillbaka pengarna jag har satt in?

I'm sorry to hear that your withdrawal didn't go through. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jesper.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello, Jozef, Petronela and Jesper!

Let me check that information please and back to you as soon as possible!

Best regards,

FortuneClock Casino

Thank you for your waiting, as I saw our staff offered to player solutions: other payment methods, like Perfect Money. He was approved and received payment 20th July to Perfect Money in sum 950 EUR.

Let me know please, if that situation was sorted out, or if you have additional questions to me.

Best regards,

FortuneClock Casino

Yes, it was possible to withdraw the money for perfect money, but the customer support promised that withdrawals to my bank would be smooth and easy, which is not true. Have the same problem there with them, and since you were only on me to use that method to get my money out and after reading similar things afterwards, it all feels like one big scam sad enough.

Ja det gick bra att ta ut pengarna till perfect money, men kundsupporten lovade att uttag till min bank skulle gå smidigt och enkelt vilket inte är sant. Har samma problem där med dom, och eftersom att ni endast var på mig att använda den metoden för att få ut mina pengar och efter att ha läst liknande saker i efterhand så känns det hela som en enda stor scam tråkigt nog.

Jesper, I am sorry that you met such difficulties while withdrawing funds. But it was really an issue occurred as we tried several time to send money by over payment provider and all the time have seen an answer " error on the card issue side".

Unfortunately, I dont know what was the reason of it. But it was so, and I am really sorry for that. Please take our apologies for that situation. I am really glad that in the end your payment was transferred.

We are looking for possible solutions to avoid such situations in the future!

Best regards,

FortuneClock Casino

Could not get my money out of perfect money to my bank account so I will test again and see if you can solve a payment to my card!

Gick inte att få ut mina pengar från perfect money till mitt bankkonto så jag testar igen o ser om ni kan lösa en betalning till mitt kort!

Jesper, did you receive money to Perfect Money?

Best regards,

FortuneClock Casino

Yes, but could not take them out from there to my bank account that era customer said was so simple 🙂

Ja, men kunde inte ta ut dom därifrån till mitt bankkonto som eran kundtjänst sa var så enkelt 🙂

Jesper, thank you for confirmation. I was worried that transfer was lost. But fine that our liabilities are fullfilled.

I may recommend to you to talk with your bank support or with Perfect Money Support. I think they should help you.

Best regards,

FortuneClock Casino

Have tried and tried and now the responsibility lies with you again. Then the only solution is to try again to get my j * vl * money out of you via my credit card I used for the first deposit. Sincerely

Har försökt o försökt o nu ligger ansvaret på er igen. Då den enda lösningen är att återigen försöka få mina j*vl* pengar ut från er via mitt kontokort jag använde vid den första insättningen. Mvh

Jesper, but your money have already transferred to your perfect money wallet.

I am sorry, but there is no ability to withdraw it twice. Please, try to contact support of payment platform.

Best regards,

FortuneClock Casino

I have put them back in my account with you!

Jag har satt tillbaka dom på mitt konto hos er!

Hello Jesper.

You have clearly accepted the withdrawal trough the Perfect Money and you have deposited it back. Be aware that every deposit carries wagering requirements 3x. 

We believe that the casino is not obligated to ignore the wagering requirements since you have clearly received the payment (and deposited it back without any discussion). 

Is there anything we can help you with?

Well aware of the turnover requirements

Väl medveten om omsättningskraven

Dear Jesper.

Since you have clearly received your withdrawal we consider your issue got resolved.

Thank you for using the Casino Guru complaint resolution centre.

We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru