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Concerning blackjack game 21606550 they didn’t pay when I bet 150 I won 150 they didn’t credit me now the casino is saying there is no record of me playing there when Cleary I have a screen shot. This really pisses me off how this is blatant robbery

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence that you have placed a bet, it was accepted but never paid, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

sent u the email

Hi it’s been resolved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Shurmey, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru