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I have submitted all my I'd and picture of my card but they won't accept my bank statement as I don't get utility bill so that the only one I can use and they will not accept it and I've done it the correct way

Hello jstott9933,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fever Bingo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they ever specify what is wrong with the documents and why are they getting rejected?

Looking forward to your answer.

Regards,

Nick

They have accepted my passport and picture of card but keep rejecting my bank statement with is pdf format like they ask for and dated in the last 3 months I have emailed them and heard nothing back

Can you please clarify when did you e-mail them and since when is the verification ongoing? Also when was the last time they responded to you?

Dear jstott9933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.