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They validated my account immediately and said that with skrill the withdrawal takes place automatically but they never arrived in chat they say that I have to send emails but they never answered me and I'm sure I will never see the money again stay away

Mi hanno validato subito il conto e hanno detto che con skrill il prelievo avviene automaticamente ma non mi sono mai arrivati in chat dicono che devo mandare email ma non mi hanno mai risposto e sono sicuro che i soldi non li vedrò mai più state alla larga

Dear Felice,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? What is the status of your withdrawal? Is it pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

And waiting for days they do not want to pay me they invent a thousand excuses for a small amount then it is 500 euros via skrill and they never replied to an email I sent six of them on the site it says that it takes 24 hours to processing after document verification. Is there any hope of seeing my winnings on skrill?

E in attesa da giorni non vogliono pagarmi inventano mille scuse per un importo piccolo poi si tratta di 500 euro tramite skrill e non hanno mai risposto ad un email ne ho mandate ben sei sul sito c'è scritto che al massimo ci vogliono 24 ore per l elaborazione dopo la verifica del documento. C'è qualche speranza di vedere la mia vincita su skrill?

Could you please specify when exactly have you requested your withdrawal? How many days ago? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal.

After so many times that I went to chat they finally paid me thanks a lot for the interest

Dopo tante volte che sono andato in chat finalmente mi hanno pagato grazie mille dell interessamento

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.