Expekt Casino SE - Pelaajan itsensä sulkeminen epäonnistui.

Hello, I requested a permanent game ban for myself at the end of 2020 on the LeoVegas casino page. My understanding is that this ban should then apply to all LeoVegas group/sister casinos. However, I have been able to play expekt/Royal Panda normally, even though I have a gaming problem. I asked their customer service for a deposit refund to no avail. I have been able to and can still log in to Expekt and Royal Panda.

According to MGA regulations I should get my deposit back. So could you kindly help me.

Hei pyysin itselleni ikuista peliestoa vuoden 2020 lopussa LeoVegas casinosivulla. Ymmärtääkseni tämän eston pitäisi silloin koskea kaikkia LeoVegas groupin/sisarkasinoita. Olen kuitenkin päässyt pelaamaan expektille/Royal Pandalle normaalisti, vaikka olen peliongelmainen. Pyysin talletusten palautusta tuloksetta heidän asiakaspalvelustaan. Olen päässyt ja pääsen edelleen kirjautumaan Expektille ja Royal Pandalle.

MGA:n säädösten mukaan minun pitäisi saada talletukseni takaisin. Voisitteko siis ystävällisesti auttaaa minua.

Hello Ntaba,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Expekt Casino SE. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been registered in Expekt Casino SE For what period did you request your self exclusion in LeoVegas? Was your account ever verified in Expekt Casino SE?

Looking forward to your answer.

Regards,

Nick

Hi Nick!

Thank you very much for your answer.

I registered for Expekt with bank credentials on June 16, 2021. I have not verified the user.

LeoVegas has been banned forever since October 31, 2020.

Hei Nick!

Kiitos paljon vastauksestasi.

Rekisteröidyin Expektille pankkitunnuksilla 16.6.2021. En ole vahvistanut käyttäjää.

Peliesto LeoVegasilla on ollut ikuinen alkaen 31.10.2020.

Can you please forward your self exclusion request and the confirmation from LeoVegas regarding your exclusion to nikolas.b@casino.guru?

Dear Ntaba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.