EUSLOT Casino - Player toimitti virheellisiä tietoja.

First of all, you have to make sure that the verification is ok before you even play there.

Has lost a little over 1000 € over months

on this site.

So made here on 2 Dec a deposit of 50 €

Played on a machine and not with bonus and wins 700 €

I want them paid out ..

I was not verified.

Sends several times pictures of passports, credit cards, and that I could prove where I lived.

Then I was approved, it was said ..

Asked if they had everything they needed .. Yes its fine sir ....

Making my payout ...

The next day they refused to pay.

The problem was that on my address in the form on the casino's site I had written Bormestervej instead of Borgmestervej .. they had to spend a whole day putting a G in it.

Now I try again but really doubt I get the money.

But think it's low ...

Man skal for det første sørge for at verificeringen er ok inden man overhovedet spiller der.

Har over måneder tabt lidt over 1000€

på dette site.

Lavede så her den 2 Dec en indbetaling på 50€

Spillede på en maskine og ikke med bonus og vinder 700€

Dem ønsker jeg udbetalt..

Jeg var jo så ikke verificeret.

Sender ad flere omgange billeder af pas,kreditkort,samt at jeg kunne bevise hvor jeg boede.

Så blev jeg godkendt, hed det sig..

Spurgte om de havde alt de skulle bruge.. Yes its fine sir....

Laver min udbetaling...

Næste dag nægted de at udbetale.

Problemet var at jeg på min adresse i formularen på casinoets site havde skrevet Bormestervej i stedet for Borgmestervej.. det skulle de bruge en hel dag på at sætte et G ind .

Nu prøver jeg så lige igen men tvivler virkelig på jeg får de penge.

Men synes det er lavt...

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.

Do I understand correctly that the casino fixed the missing letter G? Is your account verified now?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.