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Hello, I made a deposit from my husband's card and now they have blocked my account for 10 days and do not give me the money. They can accept the deposit and do not want to pay my profit. Two days ago I made the deposit from his card and even verified it successfully, I even withdrew a small profit. Today I made a new deposit via easy pay and when I decided to withdraw my profit they returned an email that I had made a deposit with foreign funds. Can you help me in any way?

Здравей те направих депозит от картата на съпруга си и сега ми блокираха акаунта за 10 дни и не ми дават паричките. Можи да приемат депозита а неискат да ми исплатят печалбата. Преди два дена направих депозита от неговата карта и дори я верифицирах успешно, дори истеглих ме и малка печалба. Днес направих нов депозит чрез easy pay и когато реших да истегля печалбата си ми върнаха email че съм направила депозит с чужди средства. Може ли да ми помогнете по някакъв начин?

Dear Александра,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. Unfortunately, by registering an account, you agreed to terms and conditions:

„3.4. All Customers should at all times be able to guarantee not to be:

...

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card."

Please understand, that by depositing using a credit card that doesn’t belong to you, you have breached one of the main rules, so I am not sure we can help here.

Could you advise if your husband is the only card owner, or is it a joint account that you can use as well?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

I sent them a copy of his ID card and ATM, after which I received an email that my account had been successfully verified, I even withdrew a small profit. Two days later I made a deposit from easu pau and when I decided to withdraw my funds my account was blocked

испрати ла съм им копие на личната му карта и на банкоматната след което получих имейл че акаунта ми е успешно верифициран, дори истеглих малка печалбичка. Два дена след това направих депозит от еасу пау и когато реших да истегля средствата си ми блокнаха акаунта

Александра, you haven't indicated whether you and your husband have a joint account, or he is the only owner of the card that you used to make a deposit. All requested information is essential if we wish to proceed with the case. Thank you in advance.

According to the agreements, he is the owner of the dmetka, but we both save there. If necessary, he will give me a power of attorney to prove that he allows me to use the account.

По догоменти той е собственик на дметката, но и двамата спестяваме там. Ако е необходимо ще ми направи пълномощно, за да докажем че ми позволява да исползвам сметката.

I am truly sorry, but under these circumstances, we cannot help you. Depositing by the 3rd party payment method is prohibited by most casinos and unfortunately, we cannot go against the anti-money laundering policy of the casino. The only thing I can do is to recommend you avoid using credit cards that haven't been issued under your name in the future.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.