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I was playing a game I made a deposit of about 70 dollars which during the time the game started glitching and my hands were unfinished or the game was not finished when the game reloaded my money was not there I started to record the video because it happened a few times during my session as I was complaining to a live agent I was also playing and I started to record and it happened again I have live video of this

Dear goastros365247,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

I also have a live video it’s to long to send these or screenshots of the video since then the game is working but they have not returned my funds

I responded to you guys three days ago still no response from you guys this is really upsetting to me

Thank you for the screenshots. Could you please send me your gaming history as well?

Hi how do I send you the gaming history I pretty much only play blackjack one game on this site this issue has been going on since Thursday still no resolution

You may request your entire gaming history in Excel format from the casino. All the bets, wins, and loses should be recorded there.

Dear goastros365247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.