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Hello casino guru, could you help me? I deposited 20 euros at rückglück and won 1771 euros, I went to the payout and since then I have not received any reaction from rück glück until today and that was a week ago, please help me, otherwise I will have to involve my lawyer.

Hallo casino Guru könnten sie mir helfen habe bei drückglück 20 Euro eingezahlt und 1771 Euro gewonnen bin auf Auszahlung gegangen und seit dem keine Reaktion von drück glück erhalten bis heute nicht und das ist eine Woche her bitte helfen sie mir sonst muss ich mein Anwalt einschalten.

Dear dennisk,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Casino Guru thanks for your email. I am already fully verified at casino press luck and have also photographed everything, so if you need anything, no problem. What annoys me and makes me suspicious that you can't reach anyone and don't get an answer to email

Hallo casino Guru danke für ihre email. Ich bin bei casino drück glück schon vollständig Verifiziert und habe auch alles fotografiert also sollten sie irgendwas brauchen kein Problem. Was mich nur ärgert und stutzig macht das man absolut niemand erreichen kann und keine Antwort auf email bekommt

I fully understand your frustration, dennisk. However, I will set the timer for additional 2 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello, thank you for your answer and I'm looking forward to your help and I'm curious if and how the casino will react.

Then I'll say LG Dennisk by Tuesday

Hallo danke für ihre Antwort, und freue mich über ihre Hilfe bin gespannt ob und wie das casino reagiert .

Dann sage ich mal bis Dienstag LG Dennisk

Hello Petronela

Regarding my case of DrückGlück, I ask myself whether the casino wants to fool me. I made a payment of 1771 euros on 06/09/22. After more than a week I finally got an answer from chat.

See the screenshot

Apparently the payment is gone

Sunday, June 19th, I got back to you and I got an answer on Monday, June 20th, 2022

See the screenshot

Today is 6/22/22 and the money is still not in the account.

What's going on there ???

Honestly, no transfer takes that long.

Hello Dennis

Hallo petronela

Zu meinem Fall von DrückGlück stell ich mir die Frage ob das Casino mich verarschen will.Habe am 09.06.22eine Auszahlung getätigt von 1771 Euro. Nach mehr als eine Woche habe ich endlich mal von chat eine Antwort bekommen.

Siehe Screenshot

Angeblich sei die Zahlung Raus

Sonntag den 19.06 habe ich nochmal mich gemeldet darauf kam Montag der 20.06.22 eine Antwort

Siehe Screenshot

Heute ist der 22.06.22 und das Geld ist immer noch nicht auf dem Konto.

Was ist da los ???

Ganz ehrlich so lange dauert keine Überweisung.

Lg Dennnis

Thank you very much, dennisk, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello casino guru

Received my prize of 1771 euros from rückglück after 12 days.

Hello Dennis

Hallo casino Guru

Habe mein Gewinn von 1771 Euro nach 12 Tagen von drückglück erhalten.

Lg dennis

Hello, dennisk,

Great news! Thank you very much for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru