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Dear Fereydon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. Did the casino give you any reason why your account has been closed? Additionally, could you elaborate if you have accumulated your winnings from a bonus play or without redeeming any promotional code? Thank you in advance for your reply.

Best regards,

Petronela

Dear Fereydon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.