Dafabet Casino - Pelaajan kotiuttaminen viivästyy toistuvien vahvistuspyyntöjen vuoksi.

I am a dafabet user from past 4-5 years. I was regularly playing depositing and withdrawing from dafabet. Recently when I tried to withdraw dafabet requested me to verify my account even though it was verified earlier. I sent all the required documents as asked but dafabet is not verifying my account. Every time I send documents they don't reply, when I asked about status they again send a fresh email asking for documents. It feels like a loop. I have asked them everything like if there is any issue with the document or do they need another document but they simply say please submit your documents. It's been almost a month and I have sent them documents atleast 20-25 times but they just simply fresh a new mail asking for documents once I ask about the status of my earlier sent documents. Dafabet I expect a professional behaviour and you are a reputed site please resolve my matter. My id is Lateef93

Hello Lateef,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Thank you so much for considering the complaint.

I requested a withdrawal on 1st July 2024, after 3-4 days my withdrawal was cancelled and I was asked to provide documents for verification. First time I sent my documents for verification on 04th July 2024 and after that I have sent documents at least 15-20 times. Every time I tried to reach them they just simply send same email that please share your documents even though I had already sent them documents, they just keep neglecting that. Last time I sent them email 25 th July along with documents and after 2 days when I asked them about status they again asked for the documents neither they tell me if there is any issue with the documents. It's just like they keep ignore the documents and send me email asking for documents.

Thank you Lateef for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Lateef,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dafabet Casino representative to join this conversation.

Dear Dafabet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello all,

Mirka and Nick thank you for bringing this to our attention.

Dear Lateef, we have contacted our internal team to try to get your issue solved as soon as possible, we will revert with an update as soon as we have an answer from them.

Thank you,

Dafabet Casino

Dear Dafabet Casino,

Could you please clarify, if there has been an update regarding this complaint?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lateef,

Have you received any information from the casino ?

Dear mirika,

Thank you so much for helping out. Although I didn't recieved any official email from the casino regarding verification but today when I reached them on live chat I was informed that my id was verified and I will be able to withdraw my funds.

Thank you again for helping my case. Extremely grateful for casino guru

Dear Lateef,

Thank you for your reply.

Please let me know, when you receive the withdrawal.

Dear Mirika,

I have received the withdrawal. Thank you so much again for helping out. Thanks to Nick also.

Dear Lateef, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru . Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Mirka

Casino.Guru