Crypto Fair Play Casino - Pelaajan talletusta ei ole koskaan hyvitetty hänen kasinotililleen.

Hello,

I joined this casino yesterday. I made my first deposit in BTC using the address provided by the Casino.

Only problem is my deposit never reached my account.

I contacted the casino via the online form, email and FB and to date, I have not received any answer.

Kindly help.

Aymeric

Dear AYMERIC,

Thank you very much for submitting complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which Bitcoin e-wallet you own?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Petronela,

Thank you very much for your quick reply. I did quickly realize Crypto Fair Play Casino's trustability was questionnable. However it was too late, I had already made my first deposit after stupidly an affiliation website (that was also promoting famous online casinos... which is why I tried that one casino I had never heard of, my mistake).

FYI, I did contact the casino and they finally sent me an email saying the following:

"This address is not associated with your account.

As you can see there is another deposit of another player on the 2021-01-24 10:37"

I replied that the address I sent the BTC to was the one initially associated to my casino account (I do have pictures of the address and my deposit as you saw), therefore that it was there mistake and that I ask for quick reimbursement. Since then, I received no reply whatsoever and strangely enough, the BTC address assigned to my account has changed.

I do own a Binance e-wallet, I will try to contact them and inform them about the issue. I am afraid however that they cannot do anything as the transaction clearly went through.

I believe only this "casino" whose reputation is very questionable can help, but they probably won't as it surely is a scam.

Any possible help from your side would be greatly appreciated.

Thank you.

Regards,

Aymeric

Thank you very much, AYMERIC, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, AYMERIC, for the correction. I replaced the address in my previous post. The address I originally mentioned was from the screenshot of a transaction you attached when submitting the complaint.

We would like to ask Crypto Fair Play Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear AYMERIC,

I apologize, but since we haven’t received any response from the casino in regards to your issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.