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I made a payment of € 200 on March 26th, 2021! It's been over 2 months and my payout is still being processed although I verified the account 2 months ago without any problems. It was finished in a few days, but when I paid out, as I said, I still didn't get my money and it's ridiculous 200 € !! And with chat always the same answer, the support will be in touch! But so far nobody has reported !! I also sent e-mails but no answer !!! A CHEATER CASINO AND ALSO I AM 100% SURE !!! SO LOVE PLAYERS FINGER AWAY FROM THIS CASINO

Ich habe am 26.03..2021 Auszahlung von 200€ gemacht! Es sind schon über 2 Monate her und meine Auszahlung ist immer noch in Bearbeitung obwohl ich das Konto schon vor 2 Monaten verifiziert habe ohne ihrgend welche Probleme war in par Tagen fertig, aber bei Auszahlung wie gesagt immer noch nicht mein Geld gekriegt und es sind lächerliche 200€ !! Und bei Chat immer der gleiche Antwort der Support wird sich melden!! Aber bis jetzt hat sich keiner gemeldet!! E Mails habe ich auch geschickt aber kein Antwort!!! EIN BETRÜGER CASINO UND ZWAR 100% BINN ICH MIR SICHER!!!ALLSO LIEBE SPIELER FINGER WEG VON DIESES CASINO

Dear Mile,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mile,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.