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Hello dear guru team! I made a withdrawal at casinomga on 11/15/2021 and still haven't seen any money. The chat club has always put me off because it is still being worked on. I can still log in to casinomga but can no longer participate in the chat. Maybe you can help me. Best regards Marcel

Hallo liebes guru team! Ich habe am 15.11.2021 eine auszahlung bei casinomga vorgenommen und habe immer noch kein geld gesehen. Der chat verein hat mich immer hingehalten,das es immer noch im bearbeitung ist.Ich kann mich jetzt zwar noch bei casinomga einlogen aber nicht mehr am chat teil nehmen. Vieleicht könnt ihr mir ja helfen. Liebe grüsse marcel

Hello Marcel,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.

Did you use any bonus to accumulate your winnings? Did you use any new payment method or deposited since your withdrawal request which may cause the delay?

It is not really usual for a withdrawal to take so long unless there is some serious reason like a new verification or a possible breach of terms during your game play.

Please forward any relevant proof or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Marcel,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any response within the next 7 days.

Hello Nick! Coming back to your question, yes I played with bonuses and always transferred my deposit with Visa and withdrawal by bank, always the same. Thank you for your trouble. Kind regards Marcel

Hallo Nik! Auf ihre Frage zurück zukommen,ja ich habe mit Boni gespielt und meine Einzahlung immer mit Visa und Auszahlung immer per Bank Überwiesen,immer das gleiche.Danke schon mal für deine mühe.Liebe Grüsse Marcel

Hello dear Nick! I saw today that casinomga has withdrawn my payout and my money, which I've been waiting for for three months, is back in my gaming account. I immediately went back to payout. Now I have to wait three months again, or what? Small info maximal wins and slot berlin are the same criminals, the pages are structured the same and the same chat people as at casinomga. Thank you in advance, best regards marcel

Hallo lieber Nik! Ich habe heute gesehen das casinomga meine auszahlung zurückgezogen hat und mein geld wodrauf ich jetzt schon drei monate warte wider auf mein spiel konto ist. Ich bin sofort wieder auf auszahlung gegangen. Jetzt muss ich wieder drei monate warten ,oder was? Kleine info Maximal wins und slot berlin sind die gleichen verbrecher, die seiten sind genauso aufgebaut und die gleichen chat leute wie bei casinomga. Danke dir schon mal, liebe grüsse marcel

Hello Marcel,

Did the casino give you any explanation for the refused withdrawal? I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Marcel1979,

I looked at your complaint and will do my best to help you. I would like to invite Casino MGA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Nick! I can no longer take part in the live chat because they kicked me out and unfortunately no one answers my emails. Thank you again for your trouble, marcel

Hallo Nik! An dem live chat kann ich nicht mehr teil nehmen weil sie mich rausgeworfen haben und auf meine e-malis antwortet leider keiner. Danke dir noch mal für deine mühe, marcel

Hello Viliam, thank you for being there for me! So I'm curious if the thugs will report. Best regards Marcel

Hallo Viliam,vielen dank das du für mich da bist! Da bin ich ja mal gespannt ob die strolche sich melden. Liebe grüsse marcel

We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Viliam, I guess I won't see any more money there! That such crimes can go on and on and not be held accountable is really sad. Villa thanks for your effort, best regards Marcel

Hallo Viliam ,ich denke mal das ich da wohl kein Geld mehr sehen werde! Das solche Verbrechen immer weiter machen können und nicht zu Rechenschaft gezogen werden, ist echt traurig. Villen dank für deine Mühe, liebe Grüsse Marcel

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.