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Hello, this is Patrick. After reading extensively about this casino (complaints about payouts and verification),

I'm reaching out to you for support.

I made a withdrawal request that has been in processing for 3 days. I was then asked to verify my identity. I'm not sure why this is taking so long, but I've now received the link and sent my documents.

I also alerted support that I made a typo in my address, entering …..as….8 instead of …..ss….8. The live support assured me that this has been forwarded.

According to support, this can take another 3 days.

My biggest issue with this situation is the delay tactic. I’ve read enough stories about players ending up gambling their funds away due to the long wait times. That's why I'm reaching out to you now. It might be a bit early, but still...

Best regards, Patrick

Hallo Patrick hier nachdem ich jetzt viel gelesen habe über dieses Casino (Beschwerden zwecks Auszahlung und Verifizierung)

Wende ich mich jetzt gleich an euch zwecks Beistand

Hab eine Auszahlung getätigt nach 3 Tagen (steht immer noch auf Bearbeitung) wurde ich aufgefordert mich zu verifizieren keine Ahnung warum das so lange dauert hab jetzt den link bekommen und die Daten geschickt

hab den support auch noch aufmerksam gemacht das ich mich bei meine wohnadresse vertippt habe statt …..as….8 ……ss….8 eingegeben das wird laut live support weiter geleitet…

Laut support kann das wieder 3 Tage dauern….

Mein größtes Problem an dieser ganzen Sache ist diese hinhalte Taktik hab schon genug oft gelesen das die Spieler ihr Geld wieder verspielt haben wegen dieser langen Zeit deswegen wend eich mich jetzt schon an euch ist vll zu früh aber ja

Mit freundlichen Grüßen Patrick

Dear Nvm1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

The problem is that I only get an email saying that the verification failed and no further explanation. I'm trying to clarify this with support.

Das Problem ist das ich nur eine email bekomme mit die Verifizierung hat fehlgeschlagen und keine nähere Erklärung dazu Probier gerade mit dem support das abzuklären

Can be closed, I lost everything, thanks

Kann geschlossen werden hab alles verspielt danke

Hi Nvm1991,

Please understand that KYC (Know Your Customer) is a critical and necessary process in which the casino verifies the identity of its players to ensure the rightful ownership of funds. Without the ability to physically inspect players and their documents, this procedure is crucial for gambling establishments to complete verification processes. Serious and licensed casinos prioritize KYC and it may take several working days to complete this comprehensive process.

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

Thank you in advance for your understanding.

Best regards,

Petronela