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Twenty-one days ago, I won 800 PLN at Brucebet Casino. I logged in without a bonus, funded the account with my own money and sent them all the confirmation documents they asked for, probably about 5 times. I must have sent a hundred emails by now, but they either respond with the same thing or invent something new, and it's been like this for 21 days. I sent confirmations of payments made from my account and a copy of my ID, plus utility bills for electricity and gas, lease agreement - literally every proof they asked for. Despite this, they ask me to wait another 24 hours every day.

21 jeden dni temu wygrałam 800 zł w casino brucebet .logowalam się bez bonusu pieniądze wpłacałam ze swojego kąta wysłałam potwierdzenia wszystkiego co chcieli chyba po 5 razy mam wysłanych 100 maili a oni albo odpisuja to samo albo wymyślają coś nowego i tak już 21 dni. Wysłałam potwierdzenia wpłat dokonanych z moje kąta i z tej wpłaty powstała wygrane ksero dowodu rachunki za prąd gaz ,umowę najmu potwierdzenia dosłownie wszystkiego i co dziennie każą czekać kolejne 24 h

Dear kwolekbarbara0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that your account still has not been verified?

Could you please advise when exactly you sent the last document(s)? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, for the first time I have a problem with withdrawal, because I am a new user, I didn't use the bonus when registering, I haven't been verified for 21 days, I sent everything they wanted in the right format, I have over 100 emails, and they come up with something different every day, or I made the same deposit From my personal perspective, I confirmed the address, proof of postal code, inic

Witam pierwszy raz mam problem z wypłata ,bo jestem nowym użytkownikiem ,przy rejestracji nie używałam bonusu ,nie zostałam zweryfikowana od 21 dni ,wysłałam wszystko co chcieli w odpowiednim formacie , mam ponad 100 maili ,a oni codziennie wymyślają co innego albo to samo wpłaty robiłam z mojego osóbistego kąta potwierdziłam adres dowód kod pocztowy inic

Thank you very much for your reply, kwolekbarbara0. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear kwolekbarbara0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.