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I have made multiple deposits at this casino. Now I would like to have my credit paid out to me. However, when I request the payout, there was always a system error and I would like to contact support. I have already sent the support 2 e-mails that are not answered.

Ich habe mehrere Einzahlungen in diesem Casino getätigt. Jetzt möchte ich mir gerne mein Guthaben auszahlen lassen. Allerdings steht wenn ich die Auszahlung beantrage immer es gab ein Systemfehler und ich möchte den Support kontaktieren. Den Support habe ich jetzt schon 2 E-Mails geschickt die nicht beantwortet werden.

Dear buchholzc88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello. Immediately after opening my account, I submitted all the necessary documents for verification. To this day, I haven't received any information about this either. However, I can see on the page that I can no longer upload any documents so I assume that these have been accepted.

So far, I have not received any feedback on my e-mail.

My first e-mail from October 28th was not answered and my e-mails from today were not answered either.

Therefore, I cannot answer you whether it is an internal problem or a problem with my account.

Hallo. Ich habe gleich nach der Eröffnung meines Kontos alle nötigen Unterlagen für eine Verifizierung eingereicht. Habe bis heute aber auch dazu keinerlei Informationen bekommen. Allerdings kann ich auf der Seite sehen, dass ich keine Unterlagen mehr hochladen kann also gehe ich davon aus das diese akzeptiert wurden.

Mir wurde bis jetzt auf meine E-Mail keine Rückmeldung gegeben.

Meine erste E-Mail vom 28.10 wurde nicht beantwortet und auch meine E-Mails von heute wurden nicht beantwortet.

Ob es sich daher um ein internes Problem oder ein Problem mit meinem Konto ist, kann ich ihnen daher nicht beantworten.

Thank you very much, buchholzc88, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello buchholzc88!

From now on, I will take care of your complaint. In order to proceed I'd like to invite representatives of BoomBang Casino into this complaint to help us resolve the issue.

Hello.

That would be very good, because unfortunately I haven't had any success with my e-mails there.

Hallo.

Das wäre sehr gut, da ich dort ja mit meinen E-Mails leider bis jetzt keinen Erfolg hatte.

Hello buchholzc88!

I have managed to get in touch with representative of the group which BoomBang VIP Casino is part of, however the person declared that they are not responsible for this particular brand. Currently we are waiting for some more information on the contact for this casino. I am setting the timer for another 7 days for the casino. If we would not be able to get any proper response from their end, we will have to close this complaint as 'unresolved' in our system, which will have a negative impact on the casino's rating.

Despite our best efforts we were not able to get in touch with the representatives of this casino, therefore we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.