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Through the 25 free spins comsegui reach 220 € I made a deposit 10 € to withdraw the money in this case 180 € but I only received 100 € in my Neteller account and the rest was not in balance to play in that case it was for the casino

Através das 25 rondas grátis comsegui chegar aos 220€ fiz um deposito 10€ para levantar o dinheiro nesse caso 180€ mas só recebi 100€ na minha conta Neteller e o resto não ficou em saldo para jogar nesse caso ficou para o casino

Dear Darkshadows,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus policy for sign-up Free Spins, and this is what I found https://www.bondibet.com/en-ES/bonus-rules:

" 1.1.5. Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding €100 will be forfeited. The said amount, €100, will be available for withdrawal."

I would like to recommend you checking out our article about bonuses here:

https://casino.guru/casino-bonuses

„Some bonuses, especially no deposit bonuses, but sometimes also deposit bonuses, feature maximum withdrawal limits. If, for example, a no deposit bonus comes with a 100€ maximum withdrawal limit and a player wins 300€, he can only withdraw 100€ and the remaining amount will be voided."

Sorry we were not able to help you with this case. If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Darkshadows,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.